Orders are prepared within 2–3 working days.
Shipping
Orders within Italy are shipped with Poste Italiane. International orders are shipped with Postapriority International. Delivery times are estimates and may vary because of postal operations, customs checks, public holidays or circumstances outside Encara’s control.
- Italy: €10
- Europe: €10
- Africa, Asia and United States: €12
- Oceania: €15
Shipping is free in Italy for orders of €100 or more. Available methods and the exact charge are shown according to the delivery address.
Postapriority International does not always provide complete end-to-end tracking. For destinations outside the European Union, customs duties, import taxes or handling charges may apply and are the recipient’s responsibility.
Returns
You may request a return within 14 days of delivery. Please contact Encara through the Contact page before sending an item back.
- Items must be returned unused, undamaged and suitably packaged.
- Return shipping costs are paid by the customer.
- If an item is defective, damaged on arrival or incorrect, Encara will cover the reasonable return cost.
- A trackable return service is strongly recommended.
- Direct exchanges are not offered: return the item for a refund and place a new order.
Refunds
Returned items are inspected after arrival. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.
These conditions do not limit any mandatory consumer rights that apply under relevant law.
Nessun prodotto nel carrello.