Last updated: 22 September 2026
This policy explains how Encara handles personal information submitted through this website and during online purchases. Data controller and seller information: Encara — Lorenzo, Via di Ripoli 108, 50126 Firenze, Italy. Italian tax code: PCCLNZ84H07A564V. Email: info@encara.it.
Information we collect
- Contact information such as name, email address, telephone number and messages.
- Order and delivery information such as billing and shipping address, purchased products, order status and transaction references.
- Account, wishlist and preference information if you use those functions.
- Payment information is processed securely by the selected payment provider; Encara does not receive or store complete card details.
- Technical information necessary to operate and secure the website, such as IP address, browser data, device data, timestamps and server logs.
- Cookie and usage information generated by active analytics, advertising or social integrations, where applicable and subject to the required consent.
Why we use information
Information is used to process and deliver orders, handle payments and refunds, answer enquiries, provide requested website functions, maintain security, prevent abuse, improve the website and comply with applicable legal and accounting obligations. Processing is based, as appropriate, on performance of a contract or pre-contractual request, consent, legitimate interests in operating a secure website or legal obligations.
Sharing and service providers
Data may be processed by providers that support website hosting, email delivery, payment processing (including Stripe), shipping, security, analytics and other enabled technical services. Only information necessary for each service is shared. Information is not sold. Data is disclosed to public authorities only where required by law.
Cookies
The website may use essential cookies for security, login, cart, checkout, preferences, wishlist and e-commerce functions. Non-essential analytics or marketing cookies should operate only where legally permitted and, when required, after consent.
Retention and security
Information is kept only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, tax and accounting obligations. Reasonable technical and organisational measures are used to protect it, although no online system can guarantee absolute security.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and you may withdraw consent. Email info@encara.it to submit a privacy request. You may also complain to the competent data-protection authority.
International transfers and external services
Some technical providers may process data outside your country. Where required, appropriate transfer safeguards should apply. Links to external websites and social networks are governed by their own privacy policies.
Changes
This policy may be updated when website services, providers or legal requirements change. The date at the top identifies the latest version.
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